Post Deployment Services
Need Help After Deployment Of Your IT Hardware?
With Omnia Post Deployment Services, you can rely on Omnia to fully support you and your end users immediately after the rollout of new hardware.
- End User Computing
- Server and storage devices
- Transactional/Point of Sale devices and peripherals
- Network devices
- Signage and display systems
- Surveillance systems
A change in hardware, operating systems and applications can be disruptive and even daunting for some users. Whether it’s a basic level of support or managing an entire support program, our Hypercare Support Solutions are designed to suit your environment, specific end user requirements and deliver successful project outcomes.
Geographical rollout programs often mean large scale change, in a short amount of time, putting significant pressure on project and BAU support resources. As an extension of your IT department, Omnia understands this and integrates seamlessly to meet project deliverables and provide the best possible end user experience.
Our end user support is comprehensive, offering remote or face-to-face/at-the-device support. Support is available immediately following deployment or can be scheduled thereafter. Support ranges from a simple “check in” phone call and ticket creation, to more complex scheduled hardware, operating system and application support.
With any hardware rollout, legacy assets must be collected and processed. Omnia’s support program includes reverse logistics options, ensuring existing assets are promptly removed from site and centralised for processing.
If your rollout project involves end user computing devices, point of sale terminals, self-service kiosks or other transactional devices, or large format digital signage, trust Omnia to support you anywhere in Australia.
Whilst offering traditional face to face, at-the-device Hypercare support, given the recent challenges with COVID-19, Omnia’s support model has evolved to offer a range of alternative and hybrid support options to ensure our clients support programs are delivered during these unprecedented times.
Need Us A Little Or Need Us A Lot?
Omnia will provide you with a support program specific to your requirements. Our clients decide the right level of engagement required to support their IT department and how best to support their end users. Whilst support could be as simple as a user “check in”, followed by raising a ticket for escalation to internal IT, for more complex requirements, we include:- Retail and general application support
- Windows 10, Office 365 and OneDrive support
- Device and peripheral set up and configuration
- Tier 2 application installation
- Data and PST file migration
- Set up short cuts
- Data and PST file migration
- Map network drives
- Set up shared mail boxes and email signatures
- Assist user acceptance sign off
- Assist with the return of legacy assets
When Do You Need Us?
Every business is different. Our support is provided at the best time to suit you. For retail applications, when deployment of new hardware generally occurs after hours, end user support is generally provided on the first trading day, just prior to opening.
For corporate environments, support is offered immediately following hardware deployment, the next business day or scheduled at a day and time convenient for the end user. Omnia can manage the scheduling process, as users are invited to electronically book an available time slot for their scheduled support.
How Can We Best Support You?
Omnia offers a number of options including fixed time support, or when the level of support required is difficult to determine, Omnia also provides variable options, largely determined on a case by case basis on the day. You decide what suits you best.
Our support can be provided one-on-one, in-person at-the-device, or remotely, via video chat or over the phone.
Alternatively, Omnia provides general onsite support, attending your site and assisting multiple users on demand, at any location throughout Australia.
Closing The Loop With Reverse Logistics
When legacy assets need to be collected from site for processing, Omnia provides you with various reverse logistics options.
Following a successful IT hardware rollout, Omnia offers various asset collection options, including:
- Collection of assets from site
- Collection of assets from site and stored locally. An ideal option if rollback activities or return of assets for other reasons is part of your project scope.
- Collection of assets from individual users. An ideal option if working from home or offsite.
Rest easy knowing Omnia has your asset management requirements covered.
Re-Engineering Ourselves For COVID
In these very uncertain times, adjusting to social distancing and working and collaborating remotely, digital transformation has never been more important.
Traditional face to face, at-the-desk rollouts have transformed into remote/contactless deployment and support.
If you are like many of our retail clients, you may now be finding yourself unable to support your store network, with limited or no travel interstate, regionally and now, even locally.
Leveraging Omnia’s presence anywhere in Australia, Omnia’s local engineers can provide you with the certainty of to deploy your hardware as part of your project or BAU activities.
Delivery of all services is of course within COVID safe guidelines.
Omnia has adapted quickly to offer alternative delivery models to ensure we continue to meet your digital transformation goals. Here’s a summary of our delivery models;
Deployment To home
Overwhelmingly the option of choice for local government and corporates.
Deployment – Omnia offers device staging and imaging, bundling and dispatch of new hardware directly to users homes.
Hypercare support – Omnia contacts the end user remotely by phone or video chat to assist with transition to new hardware, Windows 10 and O365.
Reverse logistics – Omnia collects users existing devices in readiness for data sanitation and asset remarketing;
Deployment At work
Deployment – Omnia offers device staging and imaging, bundling and dispatch of new hardware directly to users office locations in a controlled environment.
Social distancing and use of PPE is observed in the delivery of new hardware and collection of existing assets at scheduled times, whilst connecting to your new device from a distance.
Hypercare support – Omnia supports the end user from a distance to assist with transition to new hardware, Windows 10 and O365.
Reverse logistics – Omnia collects users existing devices in readiness for data sanitation and asset remarketing.
After Hours Deployment
Deployment – Omnia offers device staging and imaging, bundling and dispatch of new hardware directly to user’s workstations after hours.
Use of PPE is observed in the delivery of new hardware and collection of existing assets after hours.
Hypercare support – Omnia contacts the end user the next business day by phone or video chat, to assist with transition to new hardware, Windows 10 and O365.
Reverse logistics – Omnia collects users existing devices after hours in readiness for data sanitation and asset remarketing.
Does This Sound Like the Kind of Deployment Support You Need?
Omnia Post Deployment Services – Supporting Your Asset Lifecycle Roadmap
Hypercare Support, First Trading Day Support And Reverse Logistics.
