Call Centre Services
Need Help With IT Hardware Service Request Management?
With Omnia Call Centre Services, whether you’re a local or international hardware vendor looking to establish an Authorised Service Partnership in Australia, OR
A business with mission critical hardware looking for a multi-vendor third party call centre, Omnia has you covered.
As your Authorised Service Partner, Omnia delivers you warranty and extended warranty service pack solutions to support your clients with comprehensive call centre services.
Being your Third-Party Maintenance Partner, Omnia delivers you a comprehensive multi-vendor call centre solution for all your mission critical and multi-platform technologies, whether out of warranty or end of life.
Our solutions provide you with single service provider solution, SLA driven service outcomes, covering all aspects of service delivery and repairing your or your client’s hardware.
Our approach is underpinned by transparency, open and clear communication, efficiency, and continuous improvement. We leverage over 90 years of combined IT hardware support experience, proven and robust processes, fit for purpose infrastructure, operating the best service management system and promoting connectivity to client call management systems.
No matter the call centre requirement, rest easy knowing Omnia has you fully covered.
A Comprehensive Solution To Deliver Your SLA
With Omnia Call Centre Services, you can rely on Omnia to manage all aspects of your B2B Service Request.
Omnia’s Call Centre provides qualified and trained technical professionals, ensuring immediate response to inbound requests or monitoring alerts, 24/7 everyday.
Does This Sound Like The Kind Of Call Centre Support You Need?
Omnia Call Centre Services – Supporting Your ASP And Third Party Maintenance Requirements
First Level Triage, Diagnosis And Resolution, Escalation, Application And Hardware Support And Service Call Management