Call Centre Services

Need Help With IT Hardware Service Request Management?

With Omnia Call Centre Services, whether you’re a local or international hardware vendor looking to establish an Authorised Service Partnership in Australia, OR

A business with mission critical hardware looking for a multi-vendor third party call centre, Omnia has you covered.

We support the following technologies;

As your Authorised Service Partner, Omnia delivers you warranty and extended warranty service pack solutions to support your clients with comprehensive call centre services.

Being your Third-Party Maintenance Partner, Omnia delivers you a comprehensive multi-vendor call centre solution for all your mission critical and multi-platform technologies, whether out of warranty or end of life.

Omnia enjoys working with Australian business directly and provides white label services to Australian and multinational technology professional services and solutions companies and technology vendors.

Our solutions provide you with single service provider solution, SLA driven service outcomes, covering all aspects of service delivery and repairing your or your client’s hardware.

Our people are experts – with years of practical experience in the industry – joining the Omnia family from other IT hardware support companies, or promoted from within, after years of delivering and managing national hardware maintenance service and call centre contracts.

Our approach is underpinned by transparency, open and clear communication, efficiency, and continuous improvement. We leverage over 90 years of combined IT hardware support experience, proven and robust processes, fit for purpose infrastructure, operating the best service management system and promoting connectivity to client call management systems.

No matter the call centre requirement, rest easy knowing Omnia has you fully covered.

A Comprehensive Solution To Deliver Your SLA

With Omnia Call Centre Services, you can rely on Omnia to manage all aspects of your B2B Service Request.

From simple “catch and dispatch” to first level triage, or more complex 2nd or 3rd level technical support, Omnia has you covered. Omnia interfaces directly with your internal support teams and stakeholders or directly with your clients.

Omnia’s Call Centre provides qualified and trained technical professionals, ensuring immediate response to inbound requests or monitoring alerts, 24/7 everyday.

Whilst Omnia always encourages automation between client systems and Omnia Circle, Omnia also provides more traditional forms of communication including provision of dedicated or a centralised 1300 numbers and email solutions.
Omnia Call Centre services are extensive and include:
Trust Omnia to respond to your service request in a timely manner and within SLA and deliver you a high first call resolution outcome.
No matter the call centre requirement, rest easy knowing Omnia has you fully covered.

Does This Sound Like The Kind Of Call Centre Support You Need?

Omnia Call Centre Services – Supporting Your ASP And Third Party Maintenance Requirements

First Level Triage, Diagnosis And Resolution, Escalation, Application And Hardware Support And Service Call Management