Omnia Technology

About Us

What We Do

Omnia offers a fresh and alternative approach to geographical deployment and 3rd party maintenance for multi-vendor, multi-platform IT hardware.

We support you anywhere in Australia, 24 hours a day, 7 days a week.

Bridging the gap between your IT asset lifecycle strategy and delivery of that strategy, we leverage over 90 years of combined IT hardware support experience, proven and robust processes, fit for purpose infrastructure, operating the best service management system and a national presence of over 260 engineers.

Whilst our focus is clear, our service solutions are deep and wide, ensuring we can provide you with a comprehensive solution, in a single service provider engagement.

We’ve brought together the best people – experts in IT hardware support – responsible, accountable and passionate about the customer experience, to deliver you a partnership built on trust and transparency.

Omnia enjoys working with Australian business directly, and provides white label services to Australian and multinational technology professional services and solutions companies and technology vendors.

Technologies We Support

Omnia is your partner of choice for geographical deployment and third-party maintenance for all your multi-vendor, multiplatform IT hardware including:

End User Computing – desktop, laptop, tablet and mobile
Server and storage devices
Transactional/Point Of Sale devices and peripherals
Network devices
Signage and display systems
Surveillance systems

Vendors We Partner With

Omnia established strategic partnerships with many leading technology providers, enabling us to deliver exceptional products, services, and comprehensive solutions to our clients.

Industries We Serve

Omnia is your partner of choice for geographical deployment and third-party maintenance for all your multi-vendor, multiplatform IT hardware. Omnia has the resources and expertise to service your industry.

Company Values

Our core values are far from feel good buzz words, they drive every aspect of what we do, every day. Therefore, to know our core values is to better know Omnia.

We insist on the best outcome, always. Our clients can expect nothing less.

Background

Born in 2017, Omnia Technology is a fresh and alternative IT hardware support partner, supporting business operating mission critical, geographical, multi-vendor, multi-platform technology hardware.

The founders, Anthony Gerresheim and Lathan Sutrave were driven by a single goal – to simply be the best IT hardware support company, obsessed with the customer experience.

With so many years in the industry, the founders identified an emerging and disturbing trend – a lack of focus on meeting basic service delivery expectations and a significant degrading of the customer experience.

This sentiment didn’t discriminate, emerging from large public companies to small private IT hardware support businesses across the board.

This reality was often underpinned by some key issues:

Cost not quality service delivery driven outcomes
Reactive, non-responsive and inflexible service delivery
Additional revenue opportunities exploited due to poor solution design
Micromanagement of the service partner to deliver contracted deliverables
Capability and deliverables overpromised and underdelivered
Lack of internal and client collaboration and transparency
An order taking mentality, with no thought leadership
Lack of service breadth, depth and actual coverage
Evading responsibility and accountability
Outdated and disparate service management systems
Level of service delivery aligned to account or opportunity value

So, in order to be your trusted partner for IT hardware support, we built; The best teams with likeminded and experienced people, only promoting from within or with significant industry specific experience. Service delivery models that always deliver on expectations, supported by proven and tested processes. Infrastructure that is scalable and fit-for-purpose. The best service management system – a single version of the truth. Our core values underpin everything we do and the buck stops right here. No Exceptions. Ever.