Born in 2017, Omnia Technology is a fresh and alternative IT hardware support partner, supporting business operating mission critical, geographical, multi-vendor, multi-platform technology hardware.
The founders, Anthony Gerresheim and Lathan Sutrave were driven by a single goal – to simply be the best IT hardware support company, obsessed with the customer experience.
With so many years in the industry, the founders identified an emerging and disturbing trend – a lack of focus on meeting basic service delivery expectations and a significant degrading of the customer experience.
This sentiment didn’t discriminate, emerging from large public companies to small private IT hardware support businesses across the board.
This reality was often underpinned by some key issues: