About Us
Background
Born in 2017, Omnia Technology is a fresh and alternative IT hardware support partner, supporting business operating mission critical, geographical, multi-vendor, multi-platform technology hardware.
The founders, Anthony Gerresheim and Lathan Sutrave were driven by a single goal – to simply be the best IT hardware support company, obsessed with the customer experience.
With so many years in the industry, the founders identified an emerging and disturbing trend – a lack of focus on meeting basic service delivery expectations and a significant degrading of the customer experience.
This sentiment didn’t discriminate, emerging from large public companies to small private IT hardware support businesses across the board.
This reality was often underpinned by some key issues:
- Cost not quality service delivery driven outcomes
- Reactive, non-responsive and inflexible service delivery
- Additional revenue opportunities exploited due to poor solution design
- Micromanagement of the service partner to deliver contracted deliverables
- Capability and deliverables overpromised and underdelivered
- Lack of internal and client collaboration and transparency
- An order taking mentality, with no thought leadership
- Lack of service breadth, depth and actual coverage
- Evading responsibility and accountability
- Outdated and disparate service management systems
- Level of service delivery aligned to account or opportunity value
