Melbourne Australia

Re-engineering ourselves for COVID-19

In these very uncertain times, adjusting to social distancing and working and collaborating remotely, digital transformation has never been more important. 

Traditional face to face, at-the-desk rollouts have transformed into remote/contactless deployment and support. 

If you are like many of our retail clients, you may now be finding yourself unable to support your store network, with limited or no travel interstate, regionally and now, even locally. 

Leveraging Omnia’s presence anywhere in Australia, Omnia’s local engineers can provide you with the certainty of supporting your network in the event of failure, or in the deployment of hardware as part of your project or BAU activities. 

Delivery of all services is of course within COVID safe guidelines.

Omnia has adapted quickly to offer alternative delivery models to ensure we continue to meet your digital transformation goals.  Here’s a summary of our delivery models;

Deployment to home

Overwhelmingly the option of choice for local government and corporates.

  • Deployment – Omnia offers device staging and imaging, bundling and dispatch of new hardware directly to users homes.
  • Hypercare support – Omnia contacts the end user remotely by phone or video chat to assist with transition to new hardware, Windows 10 and O365.
  • Reverse logistics – Omnia collects users existing devices in readiness for data sanitation and asset remarketing

Deployment at work

  • Deployment – Omnia offers device staging and imaging, bundling and dispatch of new hardware directly to users office locations in a controlled environment. Social distancing and use of PPE is observed in the delivery of new hardware and collection of existing assets at scheduled times, whilst connecting to your new device from a distance.
  • Hypercare support – Omnia supports the end user from a distance to assist with transition to new hardware, Windows 10 and O365.
  • Reverse logistics – Omnia collects users existing devices in readiness for data sanitation and asset remarketing

After hours deployment

  • Deployment – Omnia offers device staging and imaging, bundling and dispatch of new hardware directly to user’s workstations after hours. Use of PPE is observed in the delivery of new hardware and collection of existing assets after hours.
  • Hypercare support – Omnia contacts the end user the next business day by phone or video chat, to assist with transition to new hardware, Windows 10 and O365.
  • Reverse logistics – Omnia collects users existing devices after hours in readiness for data sanitation and asset remarketing

Omnia is here to help

How can we help you deliver your project or maintain your IT hardware during these unprecedented times? 

Speak to us today – call 1300 668 708

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